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Welcome to the Touch Screen ZA Support Center! We are committed to providing exceptional customer service to ensure your experience with us is seamless and satisfying. Here you will find information on how to get assistance, troubleshoot issues, and understand our policies.
We are here to help! Reach out to our dedicated support team through the following channels:
Phone: 066 412 9719
Email: info@touchscreenza.com
Office Address: 165 West Street, Sandown, 2031
Business Hours: Monday - Friday, 8:00 AM - 5:00 PM (SAST)
Q: What products does Touch Screen ZA sell?
A: We sell a wide range of Apple and Samsung products, including smartphones, tablets, and accessories.
Q: Do you have a physical store?
A: Yes, our current location is at 165 West Street, Sandown, 2031. We are also expanding to Cape Town soon!
Q: How do I place an order?
A: Browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept credit cards, debit cards, bank transfers, and secure online payment platforms.
Q: How can I track my order?
A: After placing your order, you will receive a tracking number via email. Use this number to track your package on the courier's website.
Q: How long does delivery take?
A: Delivery usually takes 2-5 business days, depending on your location.
Q: Who is responsible for package safety after dispatch?
A: Once your package is handed over to the courier, responsibility transfers to the courier service. We recommend tracking your parcel and contacting the courier directly for updates.
Q: What is your return policy?
A: We accept returns within 7 days of purchase if the item is in its original condition. Proof of purchase is required.
Q: How do I request a refund?
A: Contact our support team at info@touchscreenza.com with your order details and reason for the refund. Our team will guide you through the process.
If you encounter issues with your device, try these steps:
Manufacturer Warranties:
All products come with manufacturer warranties. Refer to the product manual or contact our team for more details.
Repairs & Service Centers:
We partner with authorized service centers to handle product repairs. Contact us at info@touchscreenza.com for repair service arrangements.
Your privacy is our top priority. We use secure encryption to protect your personal and payment information. Read our Privacy Policy for full details.
We value your feedback and strive to improve our services continuously. If you have suggestions or complaints, email us at info@touchscreenza.com.
Thank you for choosing Touch Screen ZA. We are dedicated to ensuring you have the best customer experience. For additional support, please contact us through any of our available channels.
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Touch Screen ZA - Your Trusted Tech Partner.
